Code of Conduct
This page is for parents and for students. It sets out how we expect everyone in a Sanketana class to behave, and what happens if someone doesn’t. Please read it together.
1 · Why this matters
Every class is a safe space for the student and the teacher in it. A child should be able to ask a question without being laughed at, and a teacher should be able to teach without being insulted. Nearly every family never needs this page. It exists so that the few rules we hold firmly are written down before anyone needs them.
2 · What we expect in class
- Speak respectfully to your teacher and to anyone else in the class. Disagreeing is fine; rudeness is not.
- Use your camera and screen for the lesson. What you share on screen should be the work you are doing together — not other tabs, games, videos or chats.
- Don’t record, screenshot or share a class without the consent of the people in it. We record every class ourselves so your family can watch it again; that recording is for your family, not for posting or passing on.
- Be on time. If you can’t make a class, let your teacher know in advance.
3 · Conduct that ends enrolment
Some things are serious enough that there is no warning first. If any of these happens, enrolment ends with immediate effect once we have reviewed what happened:
- Viewing or sharing sexual or explicit content.
- Harassing, abusing or threatening a teacher or a student.
- Hate speech, or remarks that demean someone for their religion, caste, race, gender, disability or background.
- Recording or distributing a class session without consent.
These apply whether it happens in class, in the class chat, or in messages to a teacher outside class.
4 · Conduct that gets a warning first
Most problems are smaller than that, and we deal with them by talking first. These get a warning, shared with parents:
- Repeatedly disrupting the class.
- Persistent disrespect towards the teacher.
- Repeatedly missing classes without letting us know.
A warning is a conversation, not a punishment. If the same thing happens again after a warning, enrolment may end.
5 · How we handle an incident
- First, it is written down. The teacher records what happened the same day, with the date and time.
- Then the founder reviews it personally, including the class recording.
- We tell you, the parent, what happened, and listen to your side before anything is decided.
- We decide within 3 working days of the incident, and tell you the decision in writing.
Parents are always told. We never end a child’s enrolment, or issue a warning, without speaking to the parent.
If enrolment ends, every unused class you have paid for is refunded at the per-class rate you paid. You do not lose money for classes that were never taught.
6 · Keeping children safe
If we see or hear anything that suggests a child may be at risk — in class, on screen, or in something they tell their teacher — we will speak to the child’s parents. Where the law requires it, we will also inform the relevant authorities.
Teachers are asked to report any such concern to the founder straight away, and not to handle it alone.
7 · Questions
If something in a class has worried you or your child, write to the founder at contact@sanketana.com or message us on WhatsApp at +91 96323 21212. You can also read our Terms and Conditions, which set out these rules formally, and our Privacy Policy, which covers class recordings.